The Full Story

A global insurance provider recognized that automating traditionally tedious tasks could help cut costs, improve efficiencies and enable employees to focus on more value-added activities. The company approached FFS for help in
addressing these primary challenges (and opportunities) for automation:
 

• Failed implementations driving broad skepticism and a lack of organizational confidence in automation’s viability
• Stability issues and high rates of technical failure where automation platforms had been put in production
• Inability to identify and quantify, with a high degree of confidence, additional automation opportunities

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With the goal to improve process efficiency and achieve cost savings, the provider selected WorkFusion as its global automation platform and turned to FFS as its implementation partner of choice. FFS worked closely with the provider and leveraged our expertise as a WorkFusion Global Strategic Partner to build a successful, end-to-end intelligent process automation solution that fit the customer’s unique business requirements. Working alongside FFS , the provider was able to accelerate implementation, improve and stabilize outcomes (automation rates) and instill greater organizational confidence in process automation.

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Working closely with the provider and maintaining a laser focus on solving the engineering challenges standing in the way of automation, FFS moved quickly from design to implementation. Since implementing the end-to-end intelligent process automation solution, the provider has realized the following results:

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• Achieved break-even periods at or under 18 months
• Processed 1.5 million transactions a year

• Reached 90%+ automation rates for claims processing, new business onboarding and operations
• Helped create the Center of Excellence (CoE) by providing methods, tools and templates

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After successfully implementing automation solutions for the customer, FFS is continuing to support the provider’s automation initiatives by identifying additional areas for cost savings and improved operations.